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Partner Portal

Thank you for your consistent support

Partner Program Rules

Effective as of February 3, 2014

MasterMine Software, Inc. is committed to maximizing shared profitability with its partners in a fair but aggressive selling environment. To ensure the most harmonious and profitable working relationship between MasterMine Software and our partners, we have established the following rules. (Note that these rules are subject to change, with appropriate notice to partners, by posting to this website.)

MasterMine may be sold by active GoldMine dealers, or by MSI (MasterMine Software, Inc.) sales reps in support of GoldMine dealers. Participation of MSI sales reps often leads to more certain and more frequent sales but reduces commission percentage to the referring dealer. Involvement of MSI sales reps in each new sale referred to MasterMine is subject to the discretion of the GoldMine dealer at the time of the referral.

Authorized dealers have privileges additional to those who merely sell MasterMine on an occasional basis. Authorized dealers participate in the stream of ongoing revenue from annual maintenance, additional software sales and related services sold by MSI representatives, as described below.

Authorization to sell:

You are considered AUTHORIZED to sell and support MasterMine for GoldMine if at least one of the following is true:

  • You have sold a new license of MasterMine for GoldMine in the past 12 months
  • You have referred, and we have closed, a new sale in the past 6 months
  • You have hosted a joint MasterMine webinar for your GoldMine users and prospects in the past 6 months
  • You have registered at least 10 qualified prospects through our “lead registration” program in the past 6 months
  • You have provided or renewed all or a substantial part of your GoldMine client and prospect list directly to MasterMine for solicitation of MasterMine products within the past 24 months.

In addition, ALL of the following must be true:

  • MasterMine products are listed in the “add-ons” section of your website
  • There is a link from your website to the MasterMine product pages on our website
  • You have at least one staff person who has MasterMine installed and can create a basic MasterMine report on demand, in a demo or production environment.

As an “Authorized Dealer” of MasterMine, you are entitled to commissions on the following schedule, subject to ALL of the terms and conditions below:

Type of SaleWe SellYou Sell*
New Customer Sales20%30%
Software and license upgrades10%30%
MasterMine Services/Support5%20%
Maintenance Renewals0%20%

*“You sell” means we did not participate in the sale enough for our internal sales reps to earn commission on the sale. We pay commission to our reps based on their level of involvement in a sale, usually requiring that they do the majority of the “demo and close” process. Mere participation in a demo is not enough to qualify our reps to earn commission. We are happy to provide assistance at any level you prefer to support your sales process.

“Unauthorized Dealers:” If you do not qualify as an authorized dealer, or lose qualification, you may still sell MasterMine on your own and receive 20% commission for those sales you close, but do not participate in ongoing revenue from services or renewals until you re-establish authorized status.

Protection of Clients

MSI is committed to protecting your client relationships to the greatest extent possible, while still providing top quality service and support for those clients who become MasterMine customers. Clients you sell MasterMine software to, or that you registered using our online registration program, are “protected” from direct solicitation by MSI for any non-MasterMine related products or services, including GoldMine software itself, so long as the dealer who registered them remains an active GoldMine dealer and partner of record to the client in question. Client Protection remains in effect even if “authorized status” is lost.

MasterMine may require re-registration of un-closed leads after two years to update obsolete or inoperable contact information. Failure to re-register will result in loss of protection for that client. If approached by a “protected” client to perform GoldMine services or upgrades, we will make a good-faith effort to direct them back to the dealer who provided the lead to us for such services.

Payment of commissions:

In the case of sales closed by MSI to dealer-registered clients, commissions will be reported to the dealer in question at the time of sale, and will be held on account as a credit toward future MasterMine sales. Authorized dealers may receive amounts held on account by request. 

New customer sales:

You must maintain an active sales relationship with MasterMine, as defined above, to qualify as an “authorized” dealer. For any new sale initiated by you, you may choose your level of participation in the sales process, from simple referral to full sale, and will be commissioned accordingly.

Software and license upgrades:

MSI actively solicits version upgrades and sales of additional seats related to MasterMine products. If you sell additional software to clients after their initial purchase, you are entitled to full commission on the sale. If we sell additional software, you receive reduced commission, according to the table above.

MasterMine Services:

MSI actively solicits services related to MasterMine products, such as custom report writing, data analysis, and data management. If you sell MasterMine-provided services, or if MSI sells these services to your clients who originally purchased MasterMine through you at full commission, you are entitled to commission according to the table above.

Maintenance renewals:

From the time of original purchase, or the effective date of this policy, whichever is later, you may collect annual maintenance for MasterMine products as it comes due. MSI will endeavor to inform you in a timely fashion of approaching maintenance expirations so that you may collect. As long as you continuously collect maintenance for a client, you are entitled to commission according to the table above. If you fail to collect commission by the due date, MasterMine will initiate collection for the client. If you collect the maintenance thereafter, you will retain the right to collect the following year for that client. If MasterMine collects maintenance for a client, you lose the right to collect maintenance for that client from then on. Please inform your MasterMine support specialist if you do not intend to pursue MasterMine maintenance renewals.

Annual maintenance reinstatement:

If a client’s maintenance expires, and they are later reinstated by the original dealer or a different dealer, the collecting dealer may continue to collect maintenance in future years.